Contact Us

Call us at (505) 246-8972 or send an email info@enlacenm.org.

 

If you have an emergency, please call 911 or the National Domestic Violence Hotline at 1-800-799-SAFE(7233).

Hours: Monday – Friday 8:00am to 5:00pm.

(During 12:00-1:00 we are unable to answer the phones, please leave a message.)

PO Box 8919, Albuquerque, NM 87198. Fax (505) 246-8973

 

If you are a domestic violence victim, call us and the person who answers your call will give you a short interview and an appointment with a case manager.

If you know someone who needs help, give her/him our number so s(he) can call us confidentially.

Grievances and Suggestions

Enlace Comunitario (EC) clients are encouraged to make grievances if they are unhappy with services.

EC cares about client experience in our program and we want to hear from clients if they have a grievance or concern. We support an open communication policy and encourage using various problem solving methods. Clients can report concerns or problems without fear of services being denied or reduced as a result of your  concerns and without fear of mistreatment.

We encourage clients to attempt to resolve concerns with the staff person, volunteer, or the manager of the program directly and promptly.

If clients do not feel safe addressing the conflict with that person directly, we encourage them to communicate directly with that person’s supervisor.

If they are not satisfied with the outcome of that discussion or if attempts to address her concerns are not resolved to her satisfaction, clients have the option of filing a formal grievance with the Executive Director.

If the grievance is about the Executive Director, it should be mailed to the Board of Directors at:

Eduardo Martinez, Board President

E-mail:  emartinez@meridianstrategy.com

Address: 175 Thunder Mountain Rd, Edgewood, NM 87015

 

Additionally, clients may contact the Crime Victims Reparations Commission (CVRC), as a funder, with any grievances.

 

The grievance policy is posted in Spanish in the reception area.